Damaged Product Claims

If you receive a damaged, tampered, incorrect, or incomplete product, please record a continuous unboxing video from the time the sealed package is opened. The video must clearly show the package label, package condition, and the product received. Claims submitted without an unboxing video may not be eligible for verification or resolution.

Please contact us promptly after delivery with the unboxing video and relevant order details. Claims are subject to verification and applicable return or refund policies.